Security & trust
Controls you can inspect in the product.
remobridge handles calls for businesses where a mishandled conversation has consequences. Every control below is implemented in the product and can be checked there.
Engineering controls
What we do
Consent opens every call
An AI-disclosure and consent line is the first thing every caller hears. Recording starts only after it.
PHI never reaches a log
A redaction policy scrubs identifiers, and CI fails any build that logs transcripts, phone numbers, or recordings.
Hash-chained audit trail
Every consequential action is appended to a tamper-evident chain. What happened is provable, not asserted.
Readiness gating
Agents cannot take live calls until configuration, prompt, and knowledge checks pass. The dashboard and the bot read the same gate.
Grounded answers only
The agent answers from the knowledge base the business provides. Medical emergencies are redirected to emergency services.
Hardened sessions
HttpOnly session cookies, strict security headers, rate-limited authentication, and role-scoped platform access.